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This Privacy Policy explains how YOURORBITA LLC ("YourOrbita," "we," "us," or "our") collects, uses, stores, and shares information when you use the Platform at yourorbita.com and associated applications. It applies to all users — both Providers (service professionals) and Clients.
| Phone Number | Required for account creation, two-factor authentication, and SMS service notifications. Primary account identifier. |
| Email Address | Optional. Clients may add an email address on their profile. Used only to reach you with breach notifications and critical account notices. Not verified, not required, not used for marketing, and not shared with other users. |
| Date of Birth | Year of birth required at account creation, with your month or day only if the year alone does not show that you are 18 or over. Used solely to verify that you meet the minimum age requirement of 18 years. What you provide is not displayed publicly, not shared with other users, and not used for any purpose other than age verification. |
| Full Name | Required for all users. Providers: displayed on profile. Clients: used internally only. |
| Profile Photo | Providers: displayed on profile. Clients: optional. |
| Service Description | Providers only: service categories, availability, and service details. |
| Rate Card | Providers only: pricing tiers, variables, and service rates. |
| Credential Information | Providers only: license numbers, insurance details — self-declared by Provider. |
| Friends Orbita Data | Which users are in your Friends Orbita and how you have organized them. |
| Providers Orbita Data | Which Providers you have saved and their sharing permission settings. |
| Service Request Data | Service details shared only with Providers in your private Providers Orbita. |
| Service Addresses | When you enter an address on a service request, the address text you type is sent to Google Maps, which we use to suggest matching places. If you share your location on a transportation request, those coordinates are sent to Google as well, to calculate the distance and to determine which rate area the pickup falls in, so that the Provider's rate for that area can be applied. For transportation requests, the pickup and dropoff addresses you select are also used to calculate the road distance between them, so that a distance-based price estimate can be produced from the Provider's own rates. The addresses you select are stored as part of that service request record, along with Google's identifier for each place, and are used so the Provider knows where to meet you and to calculate the distance when the Provider opens your request. They are not used for tracking, advertising, or any other purpose. Google's use of information it receives is governed by the Google Privacy Policy. |
| Location Data | Collected only when you choose to share your location on a service request by tapping the location-share control. When you do, your device's GPS coordinates are read at that moment, with your device's permission, and stored as part of that service request record, together with any address you typed. Location is used so the Provider you sent the request to can find you. YourOrbita does not run in the background, does not track your movements, and does not read your location at any other time. Location shared on a request remains stored as part of that request record. |
| Job Completion Records | After a job, a Client may record their own private notes about it — the final price they paid, what was done, and whether they would hire that Provider again. These are the Client's private records, visible only to the Client. They are not shown to the Provider, not aggregated, and never public. This is not a review system. |
| Notification Records | When the Platform sends you a notification, we record who it was sent to, what kind of activity prompted it, when it was sent, and whether it was delivered, held, or not sent. The content of the notification is not stored. These records are kept for 90 days, and are deleted when your account is deleted. |
| What You Write in a Request | The description you write on a service request is sent to the Provider you send it to. You choose what to put there. Some people include details such as a food allergy or a dietary requirement. We do not ask for this, we do not organize or analyze it, and we use it only to pass your request to that Provider. It is stored as part of that request record. |
| Device Information | Device type, operating system, browser type — for compatibility and support. |
| Usage Data | Features used, pages visited, session duration — for Platform improvement. |
| Error Logs | Technical error information to diagnose and fix Platform issues. |
| IP Address | Network address used for security and fraud prevention. |
| Authentication | Phone number and two-factor authentication to verify identity and maintain one account per phone number. |
| Age Verification | Year of birth, with month or day where needed, used at account creation to confirm you are 18 or older. Accounts are blocked from creation unless the person is 18 or older. Not used for any other purpose. |
| SMS Notifications | Phone number used to send optional service-related SMS notifications including new requests, responses, confirmations, reminders, and cancellations. Only sent if you have opted in after account creation. You may opt out at any time by replying STOP. Message and data rates may apply. Message frequency varies based on your own activity. |
| Provider Profile | Name, photo, services, rates, and any credential a Provider enters — shown only to Clients who have saved the Provider. Never public. Credentials are entered by the Provider and are shown as self-declared information that YourOrbita has not verified. |
| Directory Management | Organizing and displaying a Client's Providers Orbita. |
| Friends Orbita | Managing Friends Orbita relationships and processing Orbita recommendation requests. |
| Service Requests | Broadcasting a Client's request to Providers in their private Providers Orbita only — never to strangers. |
| Location Sharing | When you choose to share your location on a request, your coordinates are attached to that request so the Provider can locate you for the service, and on a transportation request they are also used to produce your price estimate. Used for that request only. Not used for tracking, advertising, or any other purpose. |
| Notification Delivery | Notification records are used to deliver your notifications, to apply your notification settings such as quiet hours, and to diagnose delivery problems. They are not used for advertising or profiling. |
| Subscription Billing | Provider name and payment data sent to our payment processor for subscription management. |
| Platform Analytics | Aggregate usage data to improve the Platform and inform Discovery Period decisions. Never sold. Never individually attributed in external reports. |
| Activity Review | We look at how your own account is used — such as the Providers you have saved, recommendations you have received or accepted, asks you have answered, and the requests you have sent and their status — to understand how YourOrbita is working and to decide what to build and improve. This is internal. It is not shown to other users, not used to rank, limit, or prioritize anyone, and not used to set prices. |
| Security | IP addresses and behavioral signals to detect abuse, fake accounts, and Orbita manipulation. |
| Support Inquiries | When you contact support (including via an in-app error screen that pre-fills a reference code), we use your email address and any information you provide to respond to and resolve your inquiry. |
| Direct Outreach | Activity signals used to contact Providers directly to assess the value they receive from the Platform, both before any Discovery Period ends and while a subscription continues. |
We share information with qualified, certified third-party infrastructure providers to operate the Platform. We make every reasonable effort to partner exclusively with platforms that maintain industry-standard security certifications and data protection practices. However, we cannot guarantee and are not liable for security incidents, data breaches, or unauthorized access that occur within third-party systems beyond our reasonable control.
We may disclose information if required by applicable law, regulation, court order, or lawful government request, or to protect the rights, property, or safety of YourOrbita, our users, or the public.
In the event of a merger, acquisition, or sale of all or substantially all of YourOrbita's assets, user information may be transferred as part of that transaction. We will provide notice before your information becomes subject to a different privacy policy.
We implement commercially reasonable technical and organizational measures to protect your information, including:
No security system is impenetrable. YourOrbita cannot guarantee absolute security and is not liable for unauthorized third-party access, cyberattacks, or data breaches that occur despite our commercially reasonable security measures. In the event of a data breach affecting your personal information, we will notify you and the relevant authorities as required by Florida Statute 501.171 and other applicable law. Where direct notice to you is not feasible, we may provide notice by posting on our website and notifying statewide media, as the law permits.
| Active Account Data | Retained for the life of the account. |
| Deletion Requests | When you ask us to delete your account, we erase the personal data we hold about you within 30 days of confirming the request. This is done by hand, by us, on request — it does not happen automatically. |
| Records That Remain | Records that also hold another person's data, or another person's record of a real interaction with you, remain after your personal data is erased, with your identifying information removed. See Section 6.4. |
| Acceptance Records | A record that you accepted our Terms and Privacy Policy is retained indefinitely. It holds your account's internal identifier, which document, which version and the date — and no other information about you. |
| SMS Consent Records | A record of whether you opted in to or out of SMS notifications is retained indefinitely, so that an opt-out is always honored. It holds no phone number. |
| Safety Reports | Reports of harmful conduct are retained indefinitely, whoever made them and whoever they concern. |
| Notification Records | 90 days. |
| Aggregate Analytics | Retained indefinitely (non-personally-identifiable). |
| Legal Hold | Data may be retained longer if required by law or for pending legal proceedings. |
We offer the rights below to every user, whether or not a particular privacy law applies to you.
To exercise CCPA rights, contact privacy@yourorbita.com. We will respond within 45 days.
Legal Bases for Processing: Contract (providing the Platform you subscribed to); Legitimate Interests (security, fraud prevention, Platform improvement); Consent (where requested, including SMS notifications); Legal Obligation (compliance with applicable law).
Data Transfers: YourOrbita is based in the United States. If you are located outside the US, your information is transferred to and processed in the United States. We rely on Standard Contractual Clauses and other appropriate safeguards for international transfers.
There are two separate things you can do, and only the second is a deletion request.
Closing your Provider profile. A Provider may close their profile and carry on using YourOrbita as a Client. Your account stays, and the records your past Clients hold stay as they are. This is a Platform feature, not a deletion request, and no 30-day period applies to it.
Deleting your account. Write to privacy@yourorbita.com. We confirm the request is yours by sending a code to the phone number on your account, and the 30 days begin when you confirm it. If we cannot confirm that the request is yours, we will tell you in writing what we need, and the 30 days do not begin until we have it.
What we erase. Your name, photo, email address, date of birth and phone number; your sign-in, so the account can no longer be used; the addresses you saved; what you wrote on your service requests, including descriptions, addresses and photos; what you wrote in asks, recommendation notes and invitations; and, for a Provider, your credentials, rate cards, logo, QR code, vehicle details and contact notes. Files you uploaded are deleted from storage. Your own private records about other people — including your saved Provider list and your private notes about jobs, such as the price you paid and whether you would hire someone again — are deleted outright.
What remains, and why. Some records are also another person's record of something that really happened between you. A job another user had done, an invitation they accepted, a room you share, a recommendation they received: those records stay for that person, with your identifying information removed. Where your name would have appeared, the Platform indicates that the person is no longer a member. A Provider's business name may stay on past job records, but only if you choose that when you ask us to delete your account; if you do not choose, or we cannot reach you, it is replaced.
What we keep on purpose. A record that you accepted our Terms and Privacy Policy, a record of whether you opted in to or out of SMS notifications, and any report of harmful conduct involving you. These hold no personal data about you beyond your account's internal identifier, and they are kept so that we can show what you agreed to, honor an opt-out, and keep deletion from erasing a safety record. We also keep a record that your deletion request was carried out, identified by that same internal identifier and the date.
After deletion. Your phone number is freed, so it can be used to create a new account. The old account cannot be signed in to or recovered.
YourOrbita is explicitly an 18+ platform and is not directed at children under 13. We do not knowingly collect personal information from any person under the age of 18.
YourOrbita actively screens for age at account creation by requiring users to provide their year of birth, and their month or day where the year alone does not establish that they are 18 or over. Accounts are blocked from creation unless the person is 18 or over. This active screening mechanism demonstrates that the Platform is not directed at children and that we take steps to prevent minors from accessing it.
If we learn or have reason to believe that an account belongs to a person under 18, that account will be terminated and associated personal data will be deleted promptly. If you believe a minor has created an account on YourOrbita, please contact us at privacy@yourorbita.com.
Because the Platform is explicitly 18+ and not directed at children under 13, the Children's Online Privacy Protection Act (COPPA) does not apply to YourOrbita's collection of information. This age screening is our active mechanism for demonstrating this compliance posture.
We may update this Privacy Policy at any time. If we make material changes, we will post the updated policy with a new Effective Date and show notice in the Platform at least 30 days before the changes take effect. Where we hold a verified email address for you, we will also send that notice by email. The Effective Date at the top of this policy indicates when the current version was last updated.
| Privacy inquiries | privacy@yourorbita.com |
| Support | support@yourorbita.com |
| Mailing address | YOURORBITA LLC, 14600 SW 74TH CT, Palmetto Bay, FL 33158 |
| Response time | 30 days (45 days for CCPA requests) |
This Privacy Policy is written in English. Where we provide a translation, it is offered so that you can read this policy in either language, and both describe the same practices. If the English version and a translation differ in meaning, the English version governs.
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